PG Complaint Management App to Save Time & Reduce Stress

Simplify complaint handling with smart automation. Save valuable time, resolve issues faster, and keep your tenants stress-free and satisfied.

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100+
400K+
5M
Campus Managed
Users
Digital Transaction
Hostel management system features

What is a PG Complaint Management App?

A PG Complaint Management app is a software platform designed to help PG (Paying Guest) property owners, managers, and tenants efficiently handle, track, and resolve complaints related to the accommodation. It enables residents to easily submit complaints with details and attachments (such as images or documents), while management can categorize, assign, and prioritize these issues automatically. The app sends real-time updates to both tenants and staff, offers transparent status tracking, and maintains a full, auditable record of complaints.

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What is a Hostel Automation System?

A hostel automation system is a smart, connected solution that replaces manual or semi-digital hostel processes with automated workflows, mobile-first communication, and real-time data tracking. It enables hostels to operate 24/7 with minimal manual intervention.

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Why Smart PGs Prefer Complaint Management Apps Over Manual Systems

Manual complaint handling is slow and messy—apps make it fast, clear, and stress-free

Feature
Manual
With PG Complaint App

Complaint Tracking

Response Time

Transparency

Record Keeping

Efficiency

Optional

Tenant Satisfaction

Reporting & Insights

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Key Features Powering Effective PG Complaint Management App

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Centralized Complaint Ticketing

All complaints are logged and tracked in one platform, ensuring no issue gets lost or overlooked.
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Multi-Channel Intake

Tenants can submit complaints via web portal, app, or messaging, making the process convenient and accessible for everyone.
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Automated Assignment & Prioritization

Complaints are automatically categorized and assigned to the right staff based on urgency and type, improving response speed
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Real-Time Notifications

Both tenants and staff receive instant alerts when a complaint is raised, updated, or resolved, keeping everyone informed at every step
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Maintenance Management

Integrated tools let you assign maintenance tasks, track progress, and close tickets, streamlining repairs and solutions.
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Secure Data Management

Ensures that complaint records and personal details are protected, supporting privacy and compliance requirements

Benefits of Going Fully Automated

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24/7 Operational Visibility

Manage your PG from anywhere using a cloud-based dashboard.
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Save Time & Reduce Manual Work

Automate rent reminders, payments, and tenant onboarding to cut hours of admin tasks.
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Improve Accuracy & Avoid Errors

Digital records eliminate the risk of misplaced documents or wrong calculations.
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Real-Time Insights & Reports

Track occupancy, revenue, and pending dues instantly for better decision-making.
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Enhanced Security & Data Safety

Store tenant data, agreements, and financial records securely in the cloud.

24/7 Operational Visibility

Manage your PG from anywhere using a cloud-based dashboard.

Save Time & Reduce Manual Work

Automate rent reminders, payments, and tenant onboarding to cut hours of admin tasks.

Improve Accuracy & Avoid Errors

Digital records eliminate the risk of misplaced documents or wrong calculations.

Real-Time Insights & Reports

Track occupancy, revenue, and pending dues instantly for better decision-making.

Enhanced Security & Data Safety

Store tenant data, agreements, and financial records securely in the cloud.

Who Should Use a PG Complaint Management App

PG Owners and Managers – who want to streamline tracking, assigning, and resolving tenant complaints or maintenance issues efficiently.
PG Staff and Maintenance Teams – to ensure quick follow-up and resolution of problems reported by residents.
Tenants and Residents – who need a simple way to report issues, track complaint status, and receive timely updates and solutions
Administrators at hostels and co-living spaces – to manage multiple branches or properties and maintain high satisfaction through transparent and organized complaint handling.

What our clients say

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Campus App is an outstanding tool for educational institutions. I particularly appreciate its uniquely designed and user-friendly attendance module. Having explored various LMS attendance features, I found Campus App's module to be the best. It allows seamless student attendance posting and effortless SMS notifications to parents. Additionally, the attendance reports are intuitive and easy to use

HOD - BVCITS
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The Campus App serves as a centralised digital platform that enhances communication, streamlines academic and administrative tasks, and improves overall efficiency. It significantly reduces paperwork and manual effort. Additionally, features such as mentor-mentee interaction create a structured learning environment, ensuring students stay informed and prepared.

Principal, BVC College of Engineering
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Thanks for updating the application! The new UI feels premium. One of the most important features students need is personal attendance tracking, allowing us to manage and prioritize subjects where we need more attendance.

Student
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“Earlier, I was juggling Excel sheets and WhatsApp messages. Now, I have a single dashboard that handles it all. Occupancy tracking, maintenance requests, and payments—it’s all in one place. Highly recommended for any PG owner!.”

PG Owner – Bangalore
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It's great to see our college embracing technology with its own app! Looking forward to everything going online, including attendance. 😃

Student
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The best iOS app we've used for campus attendance tracking. Simple, accurate, and incredibly fast with QR and face recognition. It’s made our job much easier and keeps us informed in real-time.

Student
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It's incredibly useful for students to access previous years' papers and easily search for syllabus copies. So far, we've made great use of these features and are delighted to have the Campus App!

Student

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FAQs for PG Complaint Management App

A PG Complaint Management App is a digital tool that helps PG/hostel owners and managers handle tenant complaints, track issues, and resolve them faster with complete transparency.

It saves time, reduces manual tracking, improves tenant satisfaction, and ensures no complaint goes unnoticed or unresolved.

Yes, tenants can easily submit complaints through the app, and managers can view, assign, and resolve them in real-time.

The app is flexible and works for both small PGs with a few tenants and large-scale hostels with hundreds of residents

Yes, tenants can select complaint categories like maintenance, electricity, plumbing, internet, or housekeeping for quick resolution.

Yes, the app provides instant notifications and alerts to ensure prompt action.

Absolutely. The app can be tailored to meet the unique requirements of your PG/hostel operations.

Yes, the app provides complaint history, analytics, and reports to help PG owners identify recurring issues and improve services.

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