PG Complaint Management Software to Save Time & Reduce Stress

Handle tenant complaints effortlessly with a smart, transparent, and efficient complaint management system. Improve resolution speed, boost tenant satisfaction, and keep your PG running smoothly.

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100+
400K+
5M
Campus Managed
Users
Digital Transaction
Hostel management system features

What is a PG Complaint Management Software?

PG Complaint Management Software is a specialized tool designed to help PG (Paying Guest) managers efficiently handle, track, and resolve complaints raised by tenants or residents. It provides a platform where residents can easily register their issues—such as maintenance problems, room allocation concerns, food or hygiene complaints, safety and security issues, noise disturbances, or internet problems—often with options to attach images or documents for better clarity.

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What is a Hostel Automation System?

A hostel automation system is a smart, connected solution that replaces manual or semi-digital hostel processes with automated workflows, mobile-first communication, and real-time data tracking. It enables hostels to operate 24/7 with minimal manual intervention.

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Why a PG Complaint Management Software Outperforms Manual Systems

Stay organized, save time, and resolve every complaint with complete transparency

Feature
Without Software
With PG Complaint

Complaint Logging

Tracking Issues

Transparency

Response Time

Record Keeping

Optional

Insights & Reporting

Tenant Satisfaction

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Key Features Powering Effective PG Complaint Management Software

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Easy Complaint Logging

Tenants can quickly raise complaints online—through a mobile app or web portal—without the hassle of registers or phone calls.
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Real-Time Notifications

PG owners and managers receive instant alerts whenever a complaint is raised, ensuring nothing gets missed
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Complaint Tracking & Status Updates

Every complaint is tracked from submission to resolution. Tenants can view the progress (Pending, In Progress, Resolved) anytime.
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Priority-Based Resolution

Critical issues like electricity, plumbing, or water supply can be flagged as urgent, helping managers address them faster.
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Transparent Communication

Both tenants and managers stay on the same page with automatic updates, reducing miscommunication.
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Reports & Analytics

Get insights into the most common complaints, average resolution time, and areas that need improvement.

Benefits of Going Fully Automated

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Faster Complaint Resolution

Automation speeds up complaint logging, categorization, assignment, and tracking, resulting in quicker resolutions and happier tenants
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Cost and Time Savings

Automating complaint management reduces operational costs, increases productivity, and allows for scaling up operations without additional overhead.
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Data-Driven Insights

Automation enables comprehensive reporting and analytics that reveal complaint trends, recurring issues, and staff performance.
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Real-Time Insights & Reports

Track occupancy, revenue, and pending dues instantly for better decision-making.
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Automated Notifications

Residents and staff receive real-time alerts about complaint status, updates, and resolutions, reducing uncertainty and boosting satisfaction.

24/7 Operational Visibility

Manage your PG from anywhere using a cloud-based dashboard.

Save Time & Reduce Manual Work

Automate rent reminders, payments, and tenant onboarding to cut hours of admin tasks.

Improve Accuracy & Avoid Errors

Digital records eliminate the risk of misplaced documents or wrong calculations.

Real-Time Insights & Reports

Track occupancy, revenue, and pending dues instantly for better decision-making.

Enhanced Security & Data Safety

Store tenant data, agreements, and financial records securely in the cloud.

Who Should Use a PG Complaint Management Software

PG Owners and Managers – To efficiently track, manage, and resolve tenant complaints related to maintenance, room allocation, food quality, safety, noise, and other issues, improving resident satisfaction and operational efficiency.
PG Staff and Maintenance Teams – To receive, prioritize, and act on complaints promptly with clear task assignments, improving response times and maintenance management.
Tenants and Residents – To easily register complaints, track their status, and communicate with management transparently, enhancing overall living experience.
Customer Service Teams – To analyze complaint trends, generate reports, and make data-driven decisions for service improvement.

What our clients say

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Campus App is an outstanding tool for educational institutions. I particularly appreciate its uniquely designed and user-friendly attendance module. Having explored various LMS attendance features, I found Campus App's module to be the best. It allows seamless student attendance posting and effortless SMS notifications to parents. Additionally, the attendance reports are intuitive and easy to use

HOD - BVCITS
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The Campus App serves as a centralised digital platform that enhances communication, streamlines academic and administrative tasks, and improves overall efficiency. It significantly reduces paperwork and manual effort. Additionally, features such as mentor-mentee interaction create a structured learning environment, ensuring students stay informed and prepared.

Principal, BVC College of Engineering
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Thanks for updating the application! The new UI feels premium. One of the most important features students need is personal attendance tracking, allowing us to manage and prioritize subjects where we need more attendance.

Student
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“Earlier, I was juggling Excel sheets and WhatsApp messages. Now, I have a single dashboard that handles it all. Occupancy tracking, maintenance requests, and payments—it’s all in one place. Highly recommended for any PG owner!.”

PG Owner – Bangalore
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It's great to see our college embracing technology with its own app! Looking forward to everything going online, including attendance. 😃

Student
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The best iOS app we've used for campus attendance tracking. Simple, accurate, and incredibly fast with QR and face recognition. It’s made our job much easier and keeps us informed in real-time.

Student
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It's incredibly useful for students to access previous years' papers and easily search for syllabus copies. So far, we've made great use of these features and are delighted to have the Campus App!

Student

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FAQs for PG Complaint Management Software

It’s a digital tool that allows tenants to log complaints online, while PG owners and managers can track, resolve, and analyze issues more efficiently.

It reduces manual follow-ups, prevents complaints from being lost, and improves tenant satisfaction by ensuring quick, transparent resolutions.

Yes, tenants can see the real-time status of their complaints—whether they are pending, in progress, or resolved.

By providing transparency, faster resolution times, and seamless communication, tenants feel heard and valued

Yes, all complaints are digitally stored for future reference and reporting, making it easier to identify recurring issues.

Absolutely. Critical issues like electricity, water supply, or safety concerns can be marked as urgent for faster action.

No, the software is user-friendly and designed to be simple for both tenants and managers.

Yes, we provide 24/7 customer support via chat, email, or phone for smooth app usage.

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